Two brokerages lost my business because their agents didn’t know their business and they couldn’t connect me to someone who did.

I’m paying a premium for a brokerage who can answer my questions or connect me to someone who can.

Companies, please pay your customer service techs more. We know when you are skimping on the customer service budget, and your shareholders might temporarily think you’re doing them a favor — you’re not.

Resident of Frogpondia.

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